Terms of Service

In these terms, the following definitions apply: - Contractor: Den Hartogh Solutions, KVK 93891237, info@denhartogh.solutions - Client: the party commissioning the Contractor to perform work - Assignment: the written or confirmed agreement for work to be performed - Work: all activities delivered by the Contractor under the Assignment

These terms apply to all offers, agreements, and deliveries by the Contractor, unless explicitly agreed otherwise in writing. Deviations are only valid if confirmed in writing by the Contractor.

All offers are non-binding unless stated otherwise. An agreement is only binding after written confirmation (including email) by the Contractor. The Contractor may decline an assignment without stating reasons.

The Client must provide all information, access, and cooperation necessary for the Contractor to perform the work on time and correctly. Delays caused by insufficient information or cooperation are for the Client's account.

The Contractor performs work with due care, to the best of its ability, and in accordance with the state of the art. The Contractor may engage third parties if needed, without requiring prior consent, provided this does not materially affect quality.

Changes to the agreed scope will only be executed after written agreement. Changes may result in price and timeline adjustments. The Contractor will notify the Client promptly if a change affects the budget or delivery date.

Delivery occurs when the work is made available to the Client. If no written objection is received within 14 days of delivery, the work is deemed accepted. Objections must specifically describe the defect.

All intellectual property rights to work produced by the Contractor remain with the Contractor unless explicitly transferred in writing. Upon full payment, the Client receives a non-exclusive licence to use the delivered work for the agreed purposes.

All prices are exclusive of VAT unless stated otherwise. Invoices are due within 14 days of the invoice date. Late payment incurs statutory commercial interest (Handelsrente) from the due date. The Contractor may suspend work if payment is overdue by more than 14 days.

The Contractor's liability for direct damages is limited to the amount invoiced for the specific assignment in which the damage occurred, with a maximum of EUR 50,000 per event. The Contractor is not liable for indirect or consequential damages, lost revenue, or loss of data. These limitations do not apply in cases of intent or gross negligence.

The Contractor is not liable for delays or failures caused by circumstances beyond its reasonable control, including but not limited to service outages of third-party platforms, internet disruptions, or government measures. The Contractor will notify the Client promptly and propose an alternative schedule.

Both parties treat information received from the other party as confidential if it is designated as such or if the confidential nature follows from the circumstances. This obligation continues for 2 years after the end of the assignment.

Either party may terminate an ongoing assignment with 30 days written notice. In case of termination, the Client owes payment for all work completed up to the termination date. The Contractor may terminate immediately in case of non-payment or material breach by the Client.

These terms are governed by Dutch law. Disputes will be submitted to the competent court in the district of Gelderland, the Netherlands, unless the parties agree to mediation first.